While other platforms send automated surveys and ask drivers to download apps, Hello Retention puts a real person on the phone with every driver, every week — catching problems before they become resignations.
Hello Retention was built for one purpose: to help CDL companies keep the drivers they worked hard to hire. We know that turnover is expensive, disruptive, and demoralizing — and that most of it is preventable.
We act as an extension of your team, maintaining consistent, meaningful communication with your drivers. By identifying issues early and resolving them quickly, we ensure your drivers feel heard, supported, and valued — before they decide to leave.
Our team calls every driver on a consistent schedule to check in, listen, and document concerns.
Every concern is logged and escalated to your team with a service ticket so nothing falls through the cracks.
Receive regular reports with insights and trends so you can make data-driven decisions to improve retention.
We provide a complete retention solution that works as an extension of your team — so your drivers feel supported every mile of the way.
A dedicated retention representative contacts every driver on a regular schedule to listen, engage, and identify any issues before they escalate into a resignation.
Get StartedWe distribute targeted surveys to drivers at key milestones — onboarding, 30/60/90 days, and annually — to gather honest feedback aligned with your company's goals.
Get StartedWhen a driver raises a concern, we immediately generate a service ticket and route it to the right person at your company — ensuring every issue is tracked, addressed, and resolved.
Get StartedYour fleet is assigned a dedicated Hello Retention representative who becomes familiar with your drivers, culture, and goals — providing a consistent, trusted point of contact.
Get StartedReceive detailed monthly reports on driver sentiment, issue trends, and retention metrics. Use real data to make informed decisions and continuously improve your workplace.
Get StartedThe first 90 days are critical. We check in with new drivers at key milestones to ensure a smooth onboarding experience and catch any early concerns before they become deal-breakers.
Get StartedHello Retention is the only fully managed, human-powered driver retention service built exclusively for CDL fleets. No software to learn. No app for drivers to download. Just real conversations that keep your drivers in their seats.
A dedicated retention rep personally calls every driver on your roster — every single week. Not an automated text. Not a push notification. A real conversation that builds trust and surfaces issues before they become resignations.
We handle every call, every survey, every service ticket, and every report. Your dispatchers and HR team don't manage a platform — they simply receive escalations when action is needed. We do the work so you get the results.
No lengthy implementation. No IT project. No months of onboarding. After a single kickoff call, your drivers are receiving check-ins within 7–14 days. Every week you wait is another week of preventable turnover.
Whether you run a regional fleet of 15 drivers or a national operation with hundreds on the road, our service scales to fit your size and budget. No enterprise contracts. No one-size-fits-all pricing. Just the right level of support for your fleet.
When a driver raises a concern, we don't just log it — we generate a service ticket and route it directly to the right person at your company for immediate resolution. Problems get solved in hours, not after an exit interview.
We don't serve warehouses, call centers, or retail. Every process, every script, every survey we use was built specifically for CDL drivers and the unique pressures of life on the road. We speak your drivers' language because it's the only language we know.
A simple, proven 4-step process that integrates seamlessly with your existing operations.
We learn your company culture, goals, and driver roster. Your dedicated rep is assigned and introduced to your team.
Our team contacts every driver on a consistent schedule — listening, engaging, and documenting any concerns or feedback.
Any concern is immediately logged as a service ticket and routed to the right person at your company for resolution.
You receive regular reports with actionable insights, trends, and recommendations to continuously improve retention.
Most trucking companies run a 90% to over 100% annual turnover rate — we've seen fleets as high as 111%. When you add up recruiting fees, advertising, orientation, training, onboarding time, and lost productivity, the all-in cost to replace a single CDL driver runs $6,000 to $12,000 per hire. Run the numbers for your fleet below.
Enter your fleet details, then drag the slider to see what even a modest turnover reduction does to your bottom line — in just 90 days.
* 90-day figures are calculated as one quarter (25%) of the annualized turnover cost at the selected reduction rate. Profit impact reflects direct cost savings only and does not include secondary benefits such as improved driver productivity, reduced dispatcher burden, or avoided recruiting fees. Based on Hello Retention client data including a documented 111% → 53% turnover reduction. All-in replacement cost of $6,000–$12,000 per CDL driver. Individual results may vary.
See how Hello Retention has transformed driver retention for trucking companies just like yours.
Challenge: High driver turnover was creating constant hiring costs and disrupting operations. The company faced a turnover rate of 111%, making retaining experienced drivers nearly impossible.
Solution: Hello Retention implemented weekly check-in calls, tracked concerns through service tickets, and conducted regular surveys to gather honest feedback.
Challenge: Drivers were reluctant to share concerns directly with management, leading to unaddressed issues and growing disengagement across the fleet.
Solution: Hello Retention introduced anonymous surveys and a dedicated retention representative to check in weekly, creating a safe channel for honest feedback.
Don't just take our word for it — hear from the fleet managers and operators who have experienced the Hello Retention difference.
"Since partnering with Hello Retention, we've seen a remarkable decrease in turnover. Their insights and support have been invaluable in fostering a positive work culture for our drivers."
"Hello Retention has transformed our workplace culture. Their strategies have significantly improved our driver engagement and retention rates, leading to a more productive and stable operation."
"The team at Hello Retention is professional and dedicated. Their tailored approach has made a noticeable difference — our drivers feel heard, and we've seen it reflected in our retention numbers."
Schedule a free consultation and discover how Hello Retention can help your fleet keep the drivers you worked hard to hire. We typically respond within one business day.
Have questions? We have answers. If you don't see what you're looking for, reach out to us directly.
We act as a seamless extension of your team. We integrate with your existing processes — you don't need to change how you operate. We handle all driver communication and simply escalate issues to the right person at your company via service tickets.
After an initial consultation and onboarding call, most fleets are fully set up and receiving driver check-ins within 1–2 weeks. We move quickly because we know every week of high turnover is costly.
We work with CDL fleets of all sizes — from small regional carriers with 10 drivers to large national fleets with 500+. Our services are tailored to your specific size, culture, and goals.
Driver trust is the foundation of our service. We use anonymous surveys where appropriate and maintain strict confidentiality protocols. Drivers are more likely to share honest feedback when they know their privacy is protected.
Results vary by fleet, but our clients typically see significant turnover reductions within the first 3–6 months. One of our partner fleets reduced turnover from 111% to 53%. The key is consistent communication and proactive problem-solving.
Absolutely. We offer a free, no-obligation consultation to understand your fleet's specific challenges and discuss how our services can be tailored to help. Fill out the form above or call us at 888-400-1722.